PRIVACY POLICY

2.1 Personal Information

• Account Information: When you register for an account, we collect your name, email address, password, and other information you provide during the registration process.
• Profile Information: Information you provide in your user profile, such as profile pictures, biographical information, and professional details.
• Payment Information: If you make purchases through our platform, we collect billing details and payment card information. Full payment card numbers are processed through our payment processor and are not stored by Cognizise.
• Contact Information: Information you provide when contacting our support team or communicating with us.

2.2 Usage Information

• Interaction Data: Records of your interactions with third-party applications on our platform, including conversation history, queries, and responses.
• Log Data: Information that your browser or device automatically sends whenever you use our platform, including IP address, browser type, operating system, referring URLs, access times, and pages viewed.
• Device Information: Information about the devices you use to access our platform, including hardware model, operating system and version, unique device identifiers, and mobile network information.

2.3 Developer Information

If you are a developer publishing applications on our platform, we collect:

• Professional and business information
• Application code and related technical information
• Revenue and payment details
• Usage statistics related to your applications

3.1 Direct Collection

• Information you provide when you register for an account, create a profile, or publish applications
• Communications you send to us directly
• Information you provide when using third-party applications on our platform

3.2 Automated Collection

• Cookies and similar tracking technologies
• Log files and server data
• API interactions when you use our platform or third-party applications

3.3 Third-Party Sources

• Information from authentication services if you choose to register or log in using third-party accounts
• Information from payment processors when you make transactions
• Public information from professional networks or developer communities

4.1 Providing and Improving Our Platform

• Operating, maintaining, and enhancing the Cognizise platform
• Processing transactions and managing accounts
• Storing conversation history for context preservation and retrieval
• Enabling interactions between users and third-party applications
• Analyzing usage patterns to improve user experience

4.2 Communication

• Sending administrative messages, updates, and security alerts
• Responding to your inquiries and support requests
• Sending marketing communications (with your consent where required by law)
• Providing information about new features, applications, or services

4.3 Research and Analytics

• Conducting research and analysis to better understand how users access and use our platform
• Developing new features and functionality
• Creating aggregated or de-identified data sets for analysis and improvement of AI systems

4.4 Legal and Security

• Detecting, preventing, and addressing fraud, security breaches, and technical issues
• Protecting the rights, property, or safety of Cognizise, our users, or others
• Complying with applicable laws, regulations, and legal processes

5.1 With Third-Party Application Developers

• When you interact with a third-party application, relevant conversation data and user information necessary for the application to function will be shared with the application's developer.
• Developers can access conversation data related to their applications to improve functionality, address issues, and enhance user experience.

5.2 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as:

• Cloud storage providers
• Payment processors
• Analytics services
• Customer support services
• Email and communication services

5.3 Business Transfers

If Cognizise is involved in a merger, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or other change of ownership or control, we may transfer your information as part of that transaction.

5.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.5 With Your Consent

We may share your information with third parties when we have your consent to do so.

8.1 Access and Portability

You can request a copy of the personal information we hold about you and, in some cases, receive it in a structured, commonly used, and machine-readable format.

8.2 Correction

You can request that we correct inaccurate or incomplete personal information we hold about you.

8.3 Deletion

You can request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

8.4 Restriction and Objection

You can request that we restrict processing of your personal information or object to certain processing activities.

8.5 Withdrawal of Consent

If we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw that consent at any time.

8.6 Communication Preferences

You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in each communication or by contacting us directly.

8.7 Cookie Settings

Most web browsers are set to accept cookies by default. You can usually adjust your browser settings to remove or reject cookies, although this may affect certain features of our platform.

13.1 European Economic Area (EEA), United Kingdom, and Switzerland

If you are located in the EEA, United Kingdom, or Switzerland, the following additional provisions apply:

• Legal Basis for Processing: Our legal basis for collecting and using your personal information will depend on the personal information concerned and the specific context in which we collect it. We will normally collect personal information from you only where we need it to perform a contract with you, where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent.
• Data Protection Officer: Our Data Protection Officer can be contacted at [DPO Email].
• Supervisory Authority: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

13.2 California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information, including:

• Right to Know: You can request information about the personal information we have collected about you and how we have used and disclosed it.
• Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
• Right to Correct: You can request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sales/Sharing: You can opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Non-Discrimination: You will not be discriminated against for exercising any of these rights.

To exercise your rights under California law, please contact us using the information in the "Contact Us" section.